Customers and workers (Mistris) can delete their MistriLine account and the personal data linked to it at any time. This page explains how, what is deleted, and how long it takes.
How to delete your account
Option 1 — In the MistriLine app
Option 2 — Delete it now on this page
Enter the mobile number and password you use to log in. Your account is deleted immediately.
Option 3 — Can't log in? Send us a request
Fill in your details below and tap the button. It opens your email app with a pre-filled deletion request to our support team — just press send from the email address or phone number registered on your account.
What data is deleted
- your profile: name, mobile number, email, city and password;
- saved addresses and your profile photo;
- the address, contact number, notes and location attached to your bookings, plus payment screenshots and before/after work photos;
- for workers: Aadhaar number and Aadhaar/KYC photos, bank and UPI details, location and reviews; and
- your push-notification token.
Bookings that no worker has accepted yet are cancelled. An account with a booking or job in progress can be deleted once that work is completed.
What may be retained
Order records (service, amount, commission and date) are kept for tax and accounting purposes, as required by law, but they are no longer linked to your name, mobile number or address. We may also retain a limited amount of information where required to resolve disputes or prevent fraud; such data is kept only for the period required by law and is then deleted or anonymised. Some information may remain in secure backups for a short time before being overwritten.
How long it takes
Deletion in the app or on this page is immediate. Requests sent by email are verified and completed within 30 days; we may contact you to confirm your identity first.
Questions
For any questions about deletion or your data, contact us at support@mistriline.com. See also our Privacy Policy.